Shipping & Returns.
Shipping the package in Spain
As a general rule, packages are sent within 24 hours of receipt of payment, otherwise the customer will be notified by email so that they are aware of the delay. Packages are sent through Correos Express with 24h service. A tracking number will be provided to keep track of the package at all times. In the peninsula and the Balearic Islands, the cost of shipping is € 0. In case of ordering from the Canary Islands, contact us to place an order without VAT and with a shipping cost of € 45. In the case of Ceuta and Melilla, the cost of shipping is € 50.
As it is a personalized product, returns are not accepted unless the product arrives in poor condition due to transport. In that case, the piece in bad condition will be replaced by another in perfect condition or the entire package will be replaced.
The kit is shipped in a single, internally protected cardboard box.
Shipping the package in Europe
Packages are sent within 24 hours of receipt of payment, otherwise the customer will be notified by email so that they are aware of the delay. Packages are sent through Seur with 72h service. A tracking number will be provided to keep track of the package at all times. The shipping cost is € 24.
As it is a personalized product, returns are not accepted unless the product arrives in poor condition due to transport. In that case, the piece in bad condition will be replaced by another in perfect condition or the entire package will be replaced.
The kit is shipped in a single, internally protected cardboard box.
Shipping the package in North America
Packages are sent within 24 hours of receipt of payment, otherwise the customer will be notified by email so that they are aware of the delay. Packages are sent through Zeleris Internacional with 72h service. A tracking number will be provided to keep track of the package at all times. The shipping cost is € 58.
As it is a personalized product, returns are not accepted unless the product arrives in poor condition due to transport. In that case, the piece in bad condition will be replaced by another in perfect condition or the entire package will be replaced.
The kit is shipped in a single, internally protected cardboard box.
Las Casitas de Angela is not responsible for the possible additional costs that shipping may cause in terms of customs and associated taxes. As a general rule, in addition to shipping, the customs DUA will be paid. It must be taken into account when buying!